SHIPPING COSTS
AUSTRALIA WIDE
Shipping price will vary depending on the customer’s location. Applicable shipping rates will be calculated at checkout when you place your order.
INTERNATIONAL ORDERS
Shipping price will vary depending on the customer’s location. Applicable shipping rates will be calculated at checkout when you place your order.
REFUNDS / RETURNS
Any non-faulty Stereliza item can be refunded so long as it’s returned within 30 days of purchase. To qualify for a return/refund, your item must be unused and in the same condition that you received it, including all original packaging and accompanying material. Essentially, it must be fit for resale. Shipping costs for change-of-mind purchases are the responsibility of the customer and are non- refundable.
To obtain a refund, please email our customer service team and we will guide you through the steps.
OPENED OR USED PRODUCT
Unfortunately we do not offer refunds on opened or used products. The only exception is when items are faulty. (Please see warranty terms & conditions)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. In case of an issue with your product or delivery, please contact us to discuss your options at xoxo@stereliza.com
If getting in touch about a return, please include your order number and product details in the email.
HOW TO TRACK YOUR STERELIZA
As soon as your parcel is shipped, we will email you with a tracking number. Just give it a day or so for the tracking number to be activated.
IF YOU GAVE US THE WRONG ADDRESS AT CHECKOUT
Email us ASAP (like now) at xoxo@stereliza.com and we will do everything we can to update this for you. As soon as you order, we will send you a confirmation email so please check your details carefully.
If your order has already been shipped then we can’t make any changes to the address or change the course of the parcel. If this does happen, we won’t be able to send you another parcel or make a refund.
